Sign Up

Sign Up to our social questions and Answers Engine to ask questions, answer people's questions, and connect with other people.

Sign In

Login to our social questions & Answers Engine to ask questions answer people's questions & connect with other people.

Forgot Password

Lost your password? Please enter your email address. You will receive a link and will create a new password via email.

You must login to ask question.

You must login to add post.

There is a time synchronization problem with your system, please tell your system administrator

Error :
There is a time synchronization problem with your system, please tell your system administrator
How to resolve the Time synchronization error in goautodial or vicidial.
The major cause for this error is
1.The vicidial based system is using  MeetMe conference , These MeetMe Conference Bridge requires a timing resources like  Dahdi or Zaptel.  if they are not loaded poperly then time sync error occurs
2.wrong System timing . different timing in server and agent systems
3.wrong time set for DB time , PHP time , server Time
4.Not updated the New server ip for the vicidial /goautodial 
Troubleshoot 1: dahdi issue
make sure the dahdi/zaptel driver is installed properlyIf you are not using any telephony cards then you need to use the dummy driverstype:   modprobe dahdi_dummy          dahdi_cfg -vvvvv          asterisk  -vvvvvr          module unload          module load chan_dahdi.soNow login as agent and check whether the problem arisesFor those using asterisk telephone cards like digium , sangoma ,allo use the below links Digium     sangoma               allo*************************
Troubleshoot 2: wrong system time
check the server time ,
type  date  in the linux console ,  it will display the current server time.  if the server time and timezone is wrong follow the below commands to change it.
rm /etc/localtime
ln -sf /usr/share/zoneinfo/Asia/Kolkata /etc/localtime
rdate -s
chkconfig ntpd on
/etc/init.d/ntpd start
Troubleshoot 3: php time and db time
Check the phptime and db time from the Vicidial report section as show below

if the php time is different then follow the below setps
vi /etc/
search for word    date.timzone  ,  uncomment it and appropriate time zone as show below
date.timezone = Asia/Kolkata
then reboot the server
Troubleshoot 4: IP update in the db
If you have changed your server ip, dont forget to run the ip update script.
type the below command to update
and follow the onscreen steps , once done reboot the server and login as agent and check 
Troubleshoot 5: USB time stick
If you have very big setup of vicidial , then Dahdi_dummy will not be sufficient to provide time source , so you can use the Sangoma voice time sync USB stickLink:




I like to receive and deal with challenging tasks. I am a very enthusiastic person and I think this is a strong point of mine. My friends say that I am a very funny with a good sense of humor. As soon as I meet new people who are happy to meet me, I feel extremely comfortable with them.

Related Posts

Leave a comment

You must login to add a new comment.